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Phone support is available from 8am to 8pm (eastern) Monday through Friday excluding holidays.

For phone support, dial (919) 477-2100, or (800) 990-5254, and press option 2.

Email support is generally available after hours and on weekends. The support email address is

Premium support contracts are available for 24/7 support. Please contact an Agenne account representative for pricing.

All support is US-based.

System Requirements

32 and 64 Bit:
All AgenneBridge software modules are built for x86 (32 bit) platforms to ensure maximum portability. Workstations and servers running 64 bit operating systems will accommodate AgenneBridge applications without issue.

Operating Systems:
All AgenneBridge applications have been tested to perform well on Windows XP (SP3), Windows 7 (all editions except Basic), Windows Server 2003 (SP1+) and Windows Server 2008 (including R2).

Microsoft .Net Framework 4.0 is a requirement for all server and client applications. If .Net 4.0 is not present during the installation of a particular component, the installer will offer to download and install it.

AgenneBridge Hub Service requires Internet Information Services to be installed and configured. This component is freely available as part of the standard Windows installation media under Windows Server 2003 and 2008. AgenneBridge Hub Service will install as a .Net web service in its own virtual directory under "Default Web Site".

AgenneBridge Hub Service also requires a valid SSL (Secure Sockets Layer) certificate to be bound to the web service site. For evaluation purposes, AgenneBridge Hub Service can be configured to use a self-signed certificate – for production purposes however, the customer must purchase their own certificate from one of the many available vendors such as Network Solutions, GoDadddy, and others.

The AgenneBridge Hub and Satellite Service databases can be hosted by any available Microsoft SQL Server installation. In lieu of a dedicated SQL Server, Microsoft SQL Server Express 2008 R2 (including management tools) is included as a separate installation.

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